Productiontrax Help Center

Get the answers you need.

Where do I download my order?

Downloading your purchased stock media files on is easy. Simply visit your order download page and click once on the item - your download will start automatically.

There are two ways to get to your order download page:

  • 1) Clicking on the link in your order confirmation email receipt; or
  • 2) Accessing the download page from the Help Desk > Download Your Order link found on the tool bar at the top of every page.

From your order download page, you can download your media in the formats you purchased (MP3 and/or WAV for royalty free music and sound effects, MOV for stock footage, and JPEG for stock photos). You can also find links to file a cue sheet, check your order history, access a printable invoice, and a copy of your license document.

Downloads are available for 48 hours after purchase, after which your link will be deactivated. Should you ever need your download link re-activated for any reason, simply open up a new support ticket and let us know.

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