We are dedicated to providing the best technical support to our customers to make your visit go as smooth and trouble-free as possible. Please read through our tech notes, support articles, faq, and visit our online forum first. If you still cannot find the answers you are looking for, then please contact us via email or phone, or chat online live with a support representative.
Video Tutorials
Tech Notes and Support Articles
TN001 About Licensing Royalty Free Music and Sound Effects From This Site
TN002 How To Find Suitable Royalty Free Music for your Multimedia Project
TN003 About Audio File Formats
TN004 Creating MP3s Using Your Existing CD Recordings
TN005 Creating Continuous Loops and SFX Beds With Tracks Purchased on Productiontrax.com
TN006 A Guide to Production Music Styles and Genres
TN007 What is Royalty Free Music?
TN008 Alternative Delivery Options for Royalty Free Music
TN009 About FLAC as Digital Delivery Method for Lossless Audio on Productiontrax.com
TN010 Cue Sheets and Production Music
Where do I download my order?
Community and Resources
Enter our online forum | Music and Sound Effects Links and Resources | Find a Composer in our Composer Directory
Latest News | Featured Projects
Software Downloads
Software downloads from third parties are provided by Productiontrax.com as a courtesy. While we have checked the usability of these programs, we do NOT provide support for these programs, and they are distributed without warranty or guarantee, and we are not liable for any problems that may result from your use of this software. For full software license details and support notes, please consult the documentation included with the software.
Mac OS X
xACT 1.5 Audio Encoder/Decoder (freeware) - Download and install
this application to decode hi-resolution FLAC files and convert them into AIF
or WAV to use in your Mac applications, and vice versa. (dmg/.tar 4.4 MB)
Productiontrax.com Search Widget for Yahoo! (freeware, Beta Verson) - Run this widget to search productiontrax.com from your Yahoo! Widgets. (.zip 86 K)
Windows/PC
FLAC 1.1.2 for Windows with installer (freeware)
- Adds FLAC support for Windows. (http://flac.sourceforge.net)
QuickRip XP Professional-RC1 (freeware) -
QuickRip XP can encode to the most popular formats such as WAV,MP3,OGG,WMA,APE
and FLAC. It can also make Audio-cd's from WAV,MP3,OGG,WMA,APE and FLAC files
using CDRecord as a frontend. (1.8MB)
dbPowerAmp Music Converter -
The swiss army knife of Audio encoding/converting. Excellent program to
convert audio to any format.
Productiontrax.com Search Widget for Yahoo! (freeware, Beta Verson) - Run this widget to search productiontrax.com from your Yahoo! Widgets. (.zip 86 K)
How to Contact Us
General Inquiries: sales@productiontrax.com
Technical Support: support@productiontrax.com
Live Chat (on this page - see top right; AIM screenname Productiontrax)
 Message us on Twitter
Telephone:
For the fastest, most accurate support, we recommend you contact us via email first at
support@productiontrax.com with a full description of your problem. We are obsessive about answering emails.
(480) 331-TRAX 10AM to
4PM Mon-Fri (US Mountain Standard Time - AZ, when available)
For technical support during other hours
please use our technical support email address or live chat.
Postal Mail:
Productiontrax.com
c/o One Light Music Productions, Inc.
11811 North Tatum Blvd, Suite 3031
Phoenix, AZ 85028
USA |
