Our
aim is to serve each of our customers in a timely and professional manner, while
maintaining superior quality and upholding our standards of customer satisfaction.
Further, we strive to protect the rights of our composers, and their music through
our policies and practices.
Productiontrax.com provides non-tangible irrevocable goods for download from
our site. For this reason, as a general rule, refunds will not be issued once
an order is processed and completed, nor can a track be returned.
However, as with any software-based product, we do realize that errors do occur
from time to time, and therefore honor refund requests on a case by case basis
in accordance with the following guidelines:
Corrupted or malfunctioning files. If we determine that a file
is corrupted or malfunctioning, Productiontrax.com will first try to replace
the malfunctioning file, and if we are unable to adequately do so, will refund
the track price to the purchaser. We will not replace files that become damaged
after 24 hours of download, so please check to make sure that your file opens
and works properly when you download it.
Damaged CDs/DVDs. If you receive a CD that becomes unusable because
of damages received while in the mail, Productiontrax.com will replace the damaged
CD at no cost. We will only honor requests for replacing damaged goods if the
request is received within 14 days of shipment. We will not replace CDs that
become damaged because of normal wear, improper personal use or abuse.
Payment System Malfunctions. Because of the nature of online
credit card transactions, we understand that from time to time orders may be
inadvertently duplicated or that errors may occur in the transmission of secured
data between our site and our payment processing gateway. While these errors
are extremely rare, and every precaution is taken to ensure that the ordering
and delivery process goes smoothly, we will refund erroneous payments (at our
discretion) within 3 business days of notice.
Download Problems. For customers experiencing download problems,
we will email your tracks to you if we receive notice, either by email, live
chat, or by telephone, within your 24-hour download window. If your email
client does not allow the files through, then we will discuss alternative delivery
methods with you until you have received the tracks in a satisfactory manner.
Under no circumstances can we give a refund in a customer experiences download
problems, unless we determine that the problem is a result of a file we are unable to replace.
No refunds will be issued for composer account set-up fees, directory listing
fees, or premium track listing fees.
If you have any complaints, questions, or comments please contact support at support@productiontrax.com.
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